6 Best Wireless Headphones with Boom Microphone for Call Centers

Finally, a headset built thinking about long hours and noisy call center floors

The Jabra Evolve2 55 hits hard when you need a reliable headset for long call center shifts. From day one it connects via Bluetooth or USB adapter, and stays stable while you move around. That flexibility alone can save time when agents switch devices or step away from the desk briefly.

One of the biggest wins is the **Active Noise Cancellation (ANC)**. In noisy office environments where typing, background chatter, and HVAC noise interfere with calls, this headset reduces ambient noise significantly. This makes conversations clearer and avoids misunderstandings when customer calls run back to back.

The boom microphone adds another layer of clarity. It’s positioned close to the mouth and built to filter out unwanted background sounds. Callers on the other end hear the agent’s voice cleanly — no keyboard clacks, no distant conversations, just the voice. That precision matters when every call counts.

Comfort, battery life, and real-world usability that matter in contact centers

For call center environments, comfort isn’t a “nice to have.” It’s essential. The Evolve2 55 uses soft earcups and a well-padded headband designed to stay comfortable for many hours. Agents wearing it all day will notice less pressure and ear fatigue compared to cheaper headsets.

Battery life keeps it practical. With up to 10 hours of talk time (ANC on), a typical 8-hour shift is easily covered. If agents switch to music or training playback, up to 18 hours listening time gives flexibility even beyond a single day. That kind of endurance reduces mid-shift interruptions for charging.

Setup is straightforward. Plug in the USB adapter or connect via Bluetooth and you’re ready. No fiddling with drivers or complicated configuration — that reliability reduces friction during busy workdays or fast shift changes.

Why this is ranked #1 for wireless headsets with boom microphones in call centers

We gave the Evolve2 55 the top spot because it balances **noise control, voice clarity, comfort, and battery life** — all critical for call center work. The ANC and noise-cancelling mic deliver clean audio even in loud shared environments. Agents sound professional, and customers hear crisp, clear voices without interruptions.

The dual connectivity and long battery life mean less downtime and more flexibility. Whether someone uses a laptop, desktop, or mobile device, switching is painless. And comfort over long hours ensures staff remain focused without head or ear strain.

In short, if you're building or upgrading a call center setup, this headset addresses the biggest pain points: background noise, unclear voice pickup, long shifts, and device flexibility. It earns rank 1 because it solves these problems consistently and reliably. A smart, dependable choice for serious call center teams.

This headset feels built for agents who need reliability hour after hour

The EPOS ProVoice LX70 positions itself as a dependable wireless headset for call center teams that need strong voice clarity. It focuses heavily on microphone performance and predictable connectivity. For environments where agents handle dozens of calls per shift, that consistency becomes crucial.

The dual-sided earcups immediately help with focus. Open office spaces usually come with chatter, printers, and keyboard noise drifting around. Covering both ears keeps agents centered on the caller, which is especially important for long technical support or billing conversations.

The boom microphone is the core strength. It uses noise-canceling technology meant to isolate the speaker’s voice even when nearby coworkers are talking. This matters because callers on the other end often pick up room noise with cheaper headsets, causing misunderstandings and repeated questions.

Comfort, connectivity, and real-world call center behavior

The padding on the LX70 is softer than standard entry-level headsets. Call center agents wearing a headset for 7 to 9 hours straight need breathable materials to avoid heat buildup. This model keeps pressure low, making it easier to get through long blocks of calls.

Connectivity helps with workflow as well. The LX70 includes both Bluetooth and a USB dongle, and switching between laptop, desktop, or mobile is simple. That helps supervisors or agents who move between training rooms and call floors without losing connection stability.

Teams certification also adds practical benefits. Controls respond quickly inside the Teams app, and mute indicators sync accurately. Little issues like desynced mute buttons can slow down work, so proper integration matters more than people think.

Performance strengths, limitations, and how it ranks

Where the LX70 shines is voice consistency. Agents sound clean and clear, even when background activity spikes. **This makes it suitable for mid-sized or large call centers where ambient noise can be unpredictable**.

Battery life performs well enough for a standard shift, but not as strong as the top ranked model. **The talk time is respectable, but those who use heavy ANC or bounce between devices may notice faster drain compared to the number 1 option**. It’s still workable, just not the leader in endurance.

Range is solid but not exceptional. Walking across a large call center floor may push the limits sooner than with premium headsets. For most teams, though, staying nearby the workstation is not a major issue.

Why this product is ranked number 2

The EPOS ProVoice LX70 earns rank 2 because it balances strong microphone performance, reliable noise isolation, and comfortable long-wear design. These are must-have traits in call center environments where clarity directly impacts customer satisfaction. It performs with impressive consistency across busy floors.

The only reason it doesn’t take the top position is tied to endurance and versatility. The number 1 headset offers longer battery life, stronger ANC, and a slightly more refined boom microphone. Those details matter for high-volume centers running continuous calls.

Even so, **this remains one of the most dependable wireless boom-mic headsets for professional call center teams**, especially those prioritizing clarity and comfort. It is a trustworthy pick and easily earns its place near the top of the ranking.

This is the kind of headset that stays consistent even when the floor gets loud

The EPOS ProVoice LX60 sits right in the sweet spot for wireless call center headsets that need clarity, comfort, and reliability without reaching premium pricing. It is built for real working environments where background noise spikes unpredictably throughout the day. For agents taking dozens of calls, that level of stability matters.

Its double-sided design immediately gives agents better concentration. Open office layouts often create unwanted sound from multiple directions, and covering both ears helps block distractions. This becomes especially useful during long troubleshooting calls where focus directly impacts call handling time.

The boom microphone is tuned for noise cancellation. It reduces surrounding conversations and keyboard noise, letting the customer hear a clean voice. In call centers where people sit close together, this feature prevents callers from hearing irrelevant background chatter.

Comfort, workflow efficiency, and daily usability during long shifts

Comfort plays a major role in the LX60’s appeal. The padding on both earcups and headband is soft enough for extended sessions without creating pressure points. Agents wearing a headset for 7 to 9 hours will appreciate that comfort is treated as a priority rather than an afterthought.

Connectivity is also strong. Bluetooth and a USB dongle give staff flexibility when switching between computers, VoIP systems, and mobile devices. This versatility helps when supervisors or team leads move between training rooms and operational areas.

On-device controls improve workflow. Muting the microphone, adjusting volume, or answering calls happens instantly with tactile buttons. Small design choices like this reduce mistakes during peak hours when agents juggle multiple tasks at once.

Strengths, weaknesses, and its position among call center-grade wireless headsets

The LX60 performs consistently in medium to large call center environments. Voice clarity stays strong even when several coworkers talk nearby. **This makes it a reliable pick for offices that emphasize professional sound quality and customer experience metrics**.

Where it falls short is in advanced features. **Its noise isolation and microphone clarity, while very good, do not match the top ranked headset**, especially regarding ANC and long-shift endurance. Battery life is solid but not exceptional, which matters for agents who run continuous calls.

Additionally, while the sound quality for calls is excellent, musical playback is more functional than immersive. This may only matter for agents who use headsets during breaks or while writing tickets.

Why this product is ranked number 3

The EPOS ProVoice LX60 earns rank 3 because it delivers strong performance in the areas call centers care about most: voice clarity, noise reduction, and long-wear comfort. It is highly dependable during real working hours where stability beats fancy features.

It doesn’t reach a higher rank due to slightly weaker noise isolation compared to the top competitor and shorter battery endurance. In high-volume call centers where agents rely heavily on ANC and extended talk time, those differences matter.

Even with those limitations, **the LX60 remains one of the best mid-range wireless boom microphone headsets for call center teams**, offering consistent clarity and user-friendly design. It stands out as a smart, balanced choice for organizations that want quality without jumping to premium pricing.

These headphones feel like they were built for focus first and calls second

The Sony HorizonLink XM5 sits in an interesting spot for call center use. It’s not originally built as a dedicated call center headset, but its strong ANC and long comfort-oriented design make it surprisingly functional for environments with nonstop noise. For agents who care about blocking distractions above all else, this model becomes a real contender.

The most noticeable strength is the **industry-leading ANC**. Call center floors constantly generate noise from printers, keyboards, coworker conversations, and HVAC systems. With these headphones on, most of that disappears, letting agents focus on ticket notes, CRM entries, or customer conversations without mental fatigue.

While the built-in microphone works well for everyday calls, the performance improves significantly when paired with an external boom mic attachment. This gives voice clarity closer to what call centers typically require. It won’t outperform a dedicated boom headset, but the upgrade makes it usable for high-volume voice work.

Comfort, battery life, and day-to-day behavior in a call center workflow

Comfort is where the XM5 outperforms many traditional call center headsets. The padding is extremely light, and the weight distribution makes it easy to wear for long sessions. Agents working 8-hour+ shifts will appreciate the soft seal around the ears, which avoids pinch or pressure.

Battery life is a major advantage. With up to 40 hours per charge, most agents can go several days without plugging it in. Even with ANC active, the battery is built to last through long continuous shifts without worry.

Multi-device switching is smooth. Agents can take calls on their computer while staying connected to their phone for internal tools or supervisor messages. This avoids constant manual pairing and improves workflow efficiency during high-volume call periods.

Strengths, limitations, and where it truly fits

The biggest strength of the XM5 is its ability to block out noise and maintain comfort. This makes it ideal for call centers where focus is frequently interrupted. **For agents who multitask heavily or handle complex support tickets, the clarity and silence can boost productivity noticeably**.

However, this model has limitations that impact its ranking. **The lack of an integrated boom microphone puts it behind dedicated call center headsets**, especially when voice clarity needs to be perfect during customer interactions. The optional boom attachment helps, but it still doesn’t reach the precision of the top-ranked models.

Another limitation is that the XM5 is designed with music and general use in mind, not call prioritization. Some app controls and call-handling shortcuts do not integrate as deeply into call center software as specialized UC headsets.

Why this product is ranked number 4

The Sony HorizonLink XM5 earns rank 4 because it excels in noise isolation, comfort, and battery life — three areas that noticeably improve call center productivity. Its ANC is unmatched, and the wearing experience is one of the best available.

The reason it does not rank higher is directly tied to its calling performance. Without a built-in boom microphone, the clarity falls short of dedicated call center headsets in the top positions. Voice isolation improves with an add-on mic but still isn’t perfect for high-volume operations.

Even with those drawbacks, **this model remains a strong choice for call centers prioritizing comfort and noise control**, especially in mixed-task roles that involve both calls and intensive computer work. For the right agent profile, it’s a standout option that delivers exceptional silence and long-wear performance.

This headset is built for the classic call center workflow, not the modern hybrid setup

The Jabra EngagePro 65 focuses heavily on traditional call center needs: consistent voice clarity, long battery life, and reliable wireless range. It uses DECT technology instead of Bluetooth, giving it a stronger and more stable connection in dense office environments. For many large call centers still using desk phones or VoIP stations, this approach fits well.

The standout feature is the boom microphone. It is tuned specifically to isolate the agent’s voice so background noise gets filtered out before it reaches the customer. In busy call floors with multiple agents speaking at once, this prevents callers from hearing distracting chatter.

The double-sided design also boosts focus. With both ears covered, agents stay centered on their conversation without being pulled away by workplace noise. This is particularly helpful for call centers managing technical support or compliance-sensitive calls where accuracy matters.

Battery life, wireless range, and agent comfort during long shifts

The EngagePro 65 provides up to 13 hours of talk time, suitable for full-day operations. Agents working back-to-back calls can get through a shift without stopping to recharge. The charging base also supports quick top-ups during breaks if needed.

DECT wireless range is a major advantage. Unlike Bluetooth, which struggles in large offices, DECT maintains strong signal integrity even when agents walk across the floor. This helps supervisors and senior reps who need mobility while assisting customers.

Comfort is handled well. The earcup padding is soft and breathable, reducing heat buildup during hours of continuous wear. For agents who experience discomfort with heavier headsets, the lightweight build makes a visible difference in endurance.

Strengths, limitations, and how it fits into today’s call center landscape

The EngagePro 65’s strength lies in reliability. It does not try to do too much; instead, it focuses on consistent audio and a stable wireless link. **For traditional onsite call centers that prioritize voice clarity over hybrid functionality, this headset remains a dependable workhorse**.

The limitations appear when compared to modern UC-focused headsets. **It lacks multipoint Bluetooth, USB portability, and advanced ANC**, which makes it less suitable for hybrid agents who switch between laptop, mobile, and softphone tools. Its design is clearly rooted in stationary workstation use.

Another limitation is software control. While the Jabra suite offers device management, it is not as flexible as newer headsets optimized for Teams, Zoom, or cross-platform integrations. This puts the EngagePro at a disadvantage for companies transitioning into hybrid structures.

Why this product is ranked number 5

The Jabra EngagePro 65 ranks fifth because it excels in specific call center conditions but lacks versatility for modern hybrid workflows. Its DECT performance, long talk time, and top-tier boom microphone make it a strong pick for traditional call floors operating with dedicated desk setups.

However, it does not offer the flexibility, ANC performance, or multi-device connectivity found in the higher-ranked models. These missing features matter for call centers shifting toward cloud-based calling systems and mobile-enabled agents.

Still, **this headset remains a reliable solution for high-volume call centers that value range, continuity, and stable voice clarity**. It stays consistent, durable, and predictable, which keeps it relevant even as the industry evolves.

You can immediately tell this headset was meant for office use, just not the loudest ones

The Jabra EvolvePro 75 targets professionals who need a mix of clarity, mobility, and comfort. It performs well in quieter or mid-level noise call centers where agents can benefit from both ANC and a stable wireless connection. For heavy call loads and CRM-driven environments, the headset offers enough structure to stay reliable through long work sessions.

The boom microphone is the key feature here. It improves voice pickup significantly compared to built-in headphone mics and helps remove background noise so callers hear a clear voice. In smaller call centers or home office setups, this level of clarity is more than sufficient.

The headset also uses hybrid Active Noise Cancellation. This helps agents block ambient sounds such as typing, heating vents, or movement around shared office spaces. While it’s not as aggressive as premium ANC models, it does create a noticeable reduction in environmental noise.

Comfort, battery life, and real-world call center usability

The Jabra EvolvePro 75 is designed for all-day wearing. The soft ear cushions and lightweight frame reduce pressure on the head, even during long shifts. Agents working full eight-hour schedules will likely appreciate the breathable materials that prevent overheating.

Battery life performs well with up to 18 hours of talk time. This is enough for continuous calling without needing mid-shift charging. The included USB charging stand also makes it convenient for quick top-ups between calls or during breaks.

Connectivity is another strong area. The dual Bluetooth and USB dongle system allows smooth switching between laptops, desktops, and mobile devices. This flexibility supports supervisors or hybrid workers who move across different communication tools during the day.

Strengths, limitations, and how it compares to other call center headsets

The EvolvePro 75 works best in environments with moderate noise levels. Agents in tech support, customer billing, or remote service roles can make full use of its microphone clarity and ANC. **For mixed-use roles that involve both calls and focus work, the comfort and sound profile are major advantages**.

The challenge appears in high-volume call centers. **The noise-canceling boom mic is solid, but not as isolating as the top-rated models**, especially in tightly packed office layouts where multiple agents speak simultaneously. Background conversations may still bleed through in certain situations.

Another limitation is range. Bluetooth range is decent but cannot match DECT-based headsets used in larger corporate environments. Agents who walk far from their workstation may experience occasional dropouts.

Why this product is ranked number 6

The Jabra EvolvePro 75 ranks sixth because it performs well in controlled or moderately noisy environments but lacks the power needed for high-noise call centers. Its ANC is good but not exceptional, and the boom microphone, while clear, does not reach the isolation level of specialized call center headsets.

However, the headset still offers real value. **Comfort, battery life, and connectivity make it ideal for hybrid staff, support teams, and office agents who want a reliable wireless solution with professional audio**. It simply isn’t the top choice for the loudest, busiest call floors.

Even with its limitations, the EvolvePro 75 remains a dependable and polished option for many call center roles. For organizations seeking a balance of mobility and clarity without leaning into premium pricing, it earns its place on this list as a solid everyday performer.